Customer Experience
Welcome to ZenGRC, where our tagline is “Simply Powerful GRC”. As a ZenGRC customer, you gain access to a wealth of resources, expert support, and a vibrant community. Here’s what you can expect when you become part of ZenGRC.
A CISO’s ZenGRC Success Story
Benefits of Being a ZenGRC Customer
Designated Support
Every ZenGRC customer receives assistance from a designated Customer Success Manager (CSM) and our responsive support team.
Expert Guidance
Benefit from the guidance of seasoned GRC professionals who have influenced our products and understand the challenges teams encounter firsthand.
Comprehensive Resources
Access a robust ZenGRC Community featuring a knowledge base, training videos, a solutions center, product updates, and quarterly user groups led by our experts.
Explore each of these benefits in more detail to understand how they enhance customer experience and support.
Dedicated Support
- Customer Success Manager (CSM):
Each customer is assigned a designated CSM for the duration of your ZenGRC journey to ensure a smooth onboarding process and ongoing success. This also includes regular meetings and quarterly business reviews with your CSM. - Customer Support Team:
Our support team is available to assist with any queries or technical issues. The team can be reached during regular business hours at support@zengrc.com.
Comprehensive Resources
- ZenGRC Community: Access a rich knowledge base, training videos, and articles to support your GRC program and engage in continuous training.
- Solutions Center: Find solutions and best practices tailored to your needs.
- Training: On-demand training videos and articles at your fingertips.
- Ask Questions: Get answers from both industry peers and ZenGRC employees.
- Product Updates & Roadmaps: Stay informed with the latest product developments and future plans.
- Events: Register for upcoming customer events or watch on-demand past events.
- Quarterly User Groups: Join sessions led by our product and customer success leaders.
Onboarding Excellence
Our onboarding process is designed to set you up for success from day one. You will have the opportunity to select the onboarding package that best meets your organization’s goals and needs.
Here’s what you can expect with each package, with different levels of support based on your package selection:
- Expert Guidance: Our team of experts will guide you through setting up your instance, adding users, and integrating frameworks.
- Support Resources: Access detailed resources and support throughout the onboarding process to ensure a seamless transition.
Visit our Onboarding page to discover more about the onboarding process at ZenGRC, the packages you can choose from, and the anticipating timeline:
Customer Feedback Opportunities
We value our customers’ insights and continuously strive to improve our product. Here’s how you can contribute:
- Submit Ideas: Share your ideas through the ZenGRC Community. Our product team regularly reviews submissions.
- Feedback Channels: Participate in feedback sessions and user groups to directly influence our product roadmap. We provide a variety of avenues to share your feedback. Reach out to your Customer Success Manager (CSM) for more information!
Our team of experts.
Meet our Customer Success gurus.
Jen Waters
Director | Customer Success
Marianne Schrader
Team Lead | Customer Success
Stephen Beiter
Team Lead | Technical Support
Trusted by Our Customers
Our happy customers not only have a lot to say about our product, but our support as well!
Privacy & Compliance Specialist
Senior Security Compliance Specialist
CISO & Privacy Officer
Check out our recent case study that features a synergistic partnership that results in a collaborative success story.
At ZenGRC, we are deeply committed to security and compliance. Certified in GDPR and SOC, we ensure that our customers’ data is protected with the highest standards of safety and integrity every step of the way.